Privacy policy

Privacy Policy

This Privacy Policy describes how Kit-CAD ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://kitcad.eu/ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Information We Collect Directly from You

Information you directly submit to us through our Services may include:

  • Basic contact details: Name, address, phone number, email address.
  • Order information: Name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information: Username, password, security questions.
  • Shopping information: Items you view, put in your cart, or add to your wishlist.
  • Customer support information: Information you include in communications with us, such as messages sent through the Services.

Some features of the Services may require you to directly provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

  • Device information: Type of device, operating system, and browser type.
  • Network information: IP address, internet service provider, and network connection.
  • Interaction data: How you access and use our Site and your account.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Service providers: Companies that support our Site and Services, such as Shopify.
  • Payment processors: Companies that collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with products or services.
  • Marketing partners: Third parties who help us in advertising and promotional activities.

Any information we obtain from third parties will be treated under this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third-Party Websites and Links.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: To fulfill our contract with you, process payments, fulfill orders, send notifications related to your account or transactions, and facilitate returns and exchanges.
  • Marketing and Advertising: To send marketing, advertising, and promotional communications and show you relevant advertisements.
  • Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
  • Communicating with You: To provide customer support and improve our Services.

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies used by Shopify, visit Shopify's Cookie Policy. We use Cookies to:

  • Power and improve our Site and Services.
  • Run analytics and better understand user interaction with the Services.
  • Tailor services, products, and advertising on our Site and other websites.

You can set your browser to remove or reject Cookies, but doing so may negatively impact your user experience and limit access to certain features.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes under this Privacy Policy, including:

  • Service Providers: Vendors who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
  • Business and Marketing Partners: Including Shopify, to provide services and advertise to you.
  • Legal Compliance and Protection: To comply with legal obligations, enforce terms of service, and protect our rights or those of others.
  • Business Transactions: In connection with a merger, acquisition, or sale of assets.

User-Generated Content

The Services may enable you to post product reviews or other content. Content submitted to any public area of the Services will be accessible by anyone. We cannot ensure that third parties will respect your privacy or keep your information secure.

Third-Party Websites and Links

Our Site may provide links to websites or platforms operated by third parties. We are not responsible for the privacy or security of such sites. You should review the privacy policies of any third-party sites you visit.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

We take reasonable measures to protect your personal information, but no security is perfect. We recommend not using unsecure channels to communicate sensitive information. We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

Your Rights and Choices

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Depending on your location, you may have rights concerning your personal information, including:

  • Right to Access/Know: Request access to personal information we hold about you.
  • Right to Delete: Request deletion of personal information.
  • Right to Correct: Request correction of inaccurate information.
  • Right of Portability: Request a copy of your personal information or transfer it to a third party.

You may also have the right to:

  • Opt-Out of Sale/Sharing or Targeted Advertising: Direct us not to sell or share your personal information.
  • Limit Use of Sensitive Information: Restrict our use of sensitive personal information.
  • Withdraw Consent: Withdraw consent where we rely on it to process your information.

To exercise any of these rights, please contact us at support@kitcad.eu. We will not discriminate against you for exercising any rights. We may need to verify your identity before responding to your request.

International Users

We may transfer, store, and process your personal information outside your home country, including in the United States. We use recognized transfer mechanisms, such as Standard Contractual Clauses, to protect your information.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Complaints

If you have complaints about how we process your personal information, please contact us at support@kitcad.eu. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Contact

For questions about our privacy practices or this Privacy Policy, or to exercise your rights, please contact us at:

Trama Arquitectura y Diseño S.L.
Calle de Gustavo Fernández Balbuena 11, bloque B, 2ºC, 28002 Madrid, Spain
Email: support@kitcad.eu


For the purpose of applicable data protection laws, we are the data controller of your personal information.